Shipping policy

Shipping Policy

At Wedding Cocktail Custom Napkins, every order is made especially for you. Because our products are personalized, each item is custom-created after your order is placed.

Production Time

Please allow 2–5 business days for production before your order ships. During peak wedding seasons and holidays, production times may be slightly longer.

If you need your order by a specific date, please contact us before placing your order. While we'll do our best to accommodate your request, we cannot guarantee expedited production.

Shipping Time

Once your order has been produced, it will be shipped using the shipping method selected at checkout.

Estimated shipping times within the United States are:

Standard Shipping: 3–7 business days
Expedited Shipping: Available at checkout (where offered)

Please note that shipping estimates begin after production is complete and do not include production time.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's delivery status.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we strive to meet all estimated delivery dates, delays may occur due to:

Severe weather
Carrier delays
High shipping volumes
Holidays
Unforeseen circumstances beyond our control

We appreciate your patience and understanding during these situations.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, please contact us immediately. Address changes cannot be guaranteed once production has begun or the order has shipped.

Personalized Orders

Because every item is custom-made, orders enter production quickly. Changes or cancellations may not be possible once production has started.

Please carefully review all personalization details—including names, dates, initials, and uploaded photos—before submitting your order.

Lost, Damaged, or Delayed Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or the expected delivery date). We'll work with the shipping carrier to resolve the issue as quickly as possible.